Our Commitment
We want you to be completely satisfied with Routerly. If our service doesn't meet your expectations, we offer a straightforward refund policy.
7-Day Money-Back Guarantee
All paid plans (both monthly subscriptions and one-time payments) come with a 7-day money-back guarantee.
- Request a refund within 7 days of your purchase for a full refund
- No questions asked - simply contact our support team
- Refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
Monthly Subscriptions
For monthly subscriptions:
- 7-day refund guarantee applies to your first payment
- Cancel anytime before the next billing cycle to avoid future charges
- After 7 days, we do not provide prorated refunds for partial months
- Your access continues until the end of the current billing period
One-Time Payments
For one-time (lifetime) purchases:
- 7-day full refund guarantee from the date of purchase
- After 7 days, refunds may be considered on a case-by-case basis
- Lifetime access means access for the lifetime of the product
How to Request a Refund
To request a refund:
- Email us at info@routerly.app with the subject "Refund Request"
- Include your account email and purchase date
- Optionally, let us know why you're requesting a refund (helps us improve)
- We'll process your request within 24-48 hours
Exceptions
Refunds may not be provided in the following cases:
- Requests made after the 7-day refund period (without exceptional circumstances)
- Accounts terminated for violation of our Terms of Service
- Fraudulent or abusive refund requests
- Multiple refund requests from the same individual
Free Trial
We offer a 1-hour free trial with full access to all features. We encourage you to use the free trial to evaluate the service before making a purchase. The free trial requires no credit card and has no obligation.
Contact Us
If you have any questions about our refund policy or need assistance, please contact us:
Email: info@routerly.app
Response time: Within 24 hours